alexais Privacy Policy

This page describes what we collect when you use alexais and how we keep that data protected. We at alexais take your privacy seriously and comply with applicable data-protection laws. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our games, we collect certain information. This policy explains what we gather, who we share it with, how long we keep it, and what rights you have over your data.

Our alexais platform is designed with privacy in mind. We encrypt sensitive data, limit access to authorized staff, and use industry-standard security practices. We do not sell your personal information to advertisers or third parties unrelated to your account management. We do share necessary details with our banking partners so we can process your deposits and withdrawals, and we may share information with fraud-prevention vendors to protect your account against abuse.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. This policy is current as of its last update date and may change as we improve our services or respond to regulatory requirements.

What Data We Collect on alexais

Account Setup Information

We collect your full name, date of birth, residential address, email address, phone number, and government-issued identification number when you open an alexais account. We also record your username and the password you create. This information is necessary for identity verification and compliance with banking security standards. We store these details in encrypted form and access them only when needed for account administration, fraud prevention, or law-enforcement requests.

Payment Information

When you deposit funds into alexais via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, date, and confirmation details. We do not store your full card numbers, e-wallet passwords, or banking credentials on our servers. Instead, we route your payment securely to your chosen provider—mobile banking processes the transaction and confirms it to us, local payment receives your transfer and notifies us—and we keep only the confirmation receipt and ledger record. This separation protects your sensitive banking information from exposure.

Identification Data

We collect your ID number for verification and keep it encrypted. We do not display it in your account dashboard.

Transaction Records

We log all deposits and withdrawals so you can review your transaction history and we can detect fraud.

Payment Partners

We share transaction details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet as required to complete your payment.

Account Activity and Game Data

We record your login history, the games you access, your predictions or stakes, and your account balance. This data helps us troubleshoot account issues, detect unauthorized access, and understand which games are popular so we can improve our alexais platform. We also log the outcomes of your games so you can review your play history and settle any disputes about results.

Device and Network Information

Our alexais servers record your device type (Android phone, iOS browser, desktop), your IP address, your internet service provider, and your approximate geographic location (derived from IP). This information helps us detect fraudulent access attempts—for example, if your account is suddenly accessed from Jakarta when you normally use it from Surabaya. We may also use this data to troubleshoot technical issues and ensure our platform performs well across all networks and regions.

How We Use, Share, and Protect Your Data

Data Retention and Deletion

We keep your account information, transaction records, and game history for as long as your alexais account is active, plus a retention period afterward for legal and accounting purposes. Once your account is closed, we delete or anonymize personal data subject to applicable law and our internal compliance policies. We may retain transaction records longer if required by banking regulations or to resolve disputes. If you request data deletion, we comply where legally permitted, though we may need to keep certain records to fulfill our banking obligations.

Our Commitments on alexais Data Security

We encrypt all sensitive data in transit and at rest using industry-standard protocols. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit employee access to customer data to those who need it for account support, fraud prevention, or legal compliance. We do not share your personal information with marketing partners, advertisers, or unrelated third parties. We only disclose your data when necessary to process your payments (to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), prevent fraud, comply with law enforcement, or meet legal obligations.

Cookies and Tracking

Our alexais platform uses cookies to keep you logged in, remember your preferences, and prevent fraud. These are functional cookies necessary for the platform to work; we do not use cookies to track you across other websites. When you access alexais on your mobile device or desktop, you may see cookies in your browser's storage—these are safe and do not collect data outside our platform. You can disable cookies in your browser settings, but doing so may prevent alexais from functioning properly.

International Data Transfer

Our alexais servers may be located outside your jurisdiction. If you are accessing our platform from Indonesia, your data may be processed, stored, and transferred internationally by our servers, our banking partners, and our fraud-prevention vendors. By using alexais, you consent to this international transfer. We apply the same data-protection standards globally and comply with applicable privacy laws in your jurisdiction.

Contact Us About Privacy

If you have questions about our alexais privacy practices, wish to exercise your data rights, or suspect a breach, contact our support team via email or live chat. We respond to privacy inquiries within a reasonable timeframe and work to resolve any concerns. Our services are available only where local law permits. You are responsible for verifying that your use of alexais complies with your jurisdiction's privacy and data-protection laws.