alexais Terms of Use

We at alexais operate a gaming and sportsbook platform that accepts players from jurisdictions where our services are permitted by local law. These terms of use set out the rules under which you access and use our platform, open an account, deposit and withdraw funds, and participate in our games and markets. By using alexais, you agree to be bound by these terms.

Our alexais platform is designed to be transparent about what we do, how we handle your data, and what happens if a dispute arises. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. We verify your identity once during account setup, then settle your withdrawals back to your original deposit method. This document explains your obligations, our commitments, and how we resolve disagreements.

Our services are available only where local law permits. You are responsible for verifying that your access to and use of alexais comply with the laws of your jurisdiction. If you do not agree with these terms, do not use our platform.

Account Opening and Eligibility

When you join alexais, you agree that you are legally able to enter into binding contracts under your jurisdiction's law. We require you to provide accurate personal information during account setup—your full name, date of birth, residential address, and government-issued identification number. We use this information to verify your identity and comply with banking security standards. If you provide false or misleading information, we reserve the right to suspend or close your account.

You are responsible for keeping your alexais login credentials secure. If someone else accesses your account using your password, we are not liable for any losses or unauthorized transactions that occur—you remain accountable under these terms. If you suspect unauthorized access, contact our support team immediately so we can secure your account.

Deposits and Payment Methods

We accept nine payment methods on our alexais platform: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you fund your account via any of these methods, you acknowledge that you own the funds you are depositing and that the payment does not violate any law applicable to you. We do not charge hidden fees on deposits; the amount you authorize is the amount credited to your alexais balance, subject to standard banking processing windows.

E-wallet deposits through mobile banking, local payment, online payment, e-wallet, and mobile banking typically appear instantly in your account. local payment deposits settle within minutes. Bank transfers to our online payment, e-wallet, mobile banking, or local payment virtual accounts depend on inter-bank processing, which may take a few hours. We are not responsible for delays caused by banking partners or network infrastructure outside our control. Your alexais account balance updates automatically once the bank confirms the transfer.

Deposit Ownership

You confirm that all funds you deposit into alexais are legally owned by you and do not come from prohibited sources.

Banking Delays

We are not liable for deposit delays caused by online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other banking partners.

Duplicate Deposits

If you accidentally initiate two deposits with the same amount within minutes, contact our support team to verify and reverse the duplicate.

Withdrawals and Account Closures

When you request a withdrawal from alexais, we return funds to the payment method you used to deposit. If you funded your account via mobile banking, your withdrawal goes back to local payment; if you used online payment, funds return to your e-wallet account. You may not withdraw to a third-party account. We process withdrawal requests through the same banking channels as your deposit, subject to standard verification windows. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, banking processing may take longer than usual; we advise initiating withdrawals a day or two before holidays to ensure timely processing.

We reserve the right to close your alexais account if you breach these terms, attempt fraud, or violate applicable law. If we close your account, we will credit any remaining balance to your registered payment method within verification windows. We may also close your account if you request it; simply contact our support team to initiate account closure.

Our alexais Policy on Disputes and Compliance

Responsible Use

We design our alexais platform to be a service available only where local law permits. You are solely responsible for verifying that your access to and use of our platform comply with your jurisdiction's laws. We do not market our services to jurisdictions where gaming is prohibited, and we expect users to comply with their own legal obligations.

Game Rules and Settlement

All game rules on our alexais platform are displayed before you place any prediction or stake. Football match results are based on official league records. Live-dealer game outcomes are determined by real dealers and are not subject to manipulation. Slot games use certified random-number generators. Esports outcomes are determined by official tournament organizers. Our alexais system settles all games automatically once results are confirmed; we do not manually override settlements except to correct clear errors.

If you believe a game settlement is incorrect, contact our support team with details. We review all settlement disputes against official results and will correct any genuine errors. If a settlement was correct under our terms, we cannot reverse it.

Data Protection and Privacy

When you use alexais, we collect information necessary for account verification, payment processing, and fraud prevention. Your personal data—name, address, identification number—is encrypted and stored securely. We never share your data with third parties except our banking partners (BCA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and our fraud-prevention vendors. We comply with applicable data-protection laws and maintain industry-standard security practices. For details on how we handle your data, review our privacy policy.

Dispute Resolution

If you have a dispute with our alexais platform—a settlement question, a payment issue, or any disagreement—contact our support team first. We aim to resolve all disputes within a reasonable timeframe by reviewing our records and applicable game rules. If we cannot resolve your dispute through support, you may escalate it to our management team for further review. We keep a record of all disputes and resolutions so we can improve our service transparency.

These terms of use are governed by the laws of the jurisdiction where our alexais platform operates. By using our service, you submit to the jurisdiction's laws and agree to resolve disputes according to these terms and our privacy policy. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's law.